Terms of service

These terms apply to every order placed on nfsupplements.co.uk. By placing an order, you agree to them. They sit alongside our refund policy, shipping policy and privacy policy, and they don’t affect your statutory rights.

1. Who we are

This website is run by HD Supplements Ltd, trading as Natural Foundation Supplements (“NF Supplements”, “we”, “us”), 1 Chancerygate Business Centre, Langford Lane, Kidlington OX5 1FQ, United Kingdom. You can reach us at info@nfsupplements.co.uk.

2. Using our products safely

Our products are food supplements. They should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. The information on this website is general information, not medical advice.

  • Don’t exceed the recommended daily intake on the label.
  • Check with your GP or pharmacist before taking a supplement if you’re taking any medication, have a medical condition, are pregnant or breastfeeding, or are buying for someone under 18.
  • Keep out of the reach of young children.
  • Store in a cool, dry, dark place.
  • If you have any reaction you’re unsure about, stop taking the product and speak to your GP or pharmacist.

Always read the label and any warnings before use.

3. Orders and prices

  • Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown at checkout.
  • We’ll email you to confirm your order. If a product turns out to be unavailable, or a price was clearly shown in error, we’ll let you know and refund anything you’ve paid for it.

4. Delivery

  • We can only deliver to the address you give at checkout, so please check it carefully. If an order comes back to us because the address was wrong or incomplete, we can send it again if you cover the delivery cost, or refund the products once they’re back with us.
  • If your order hasn’t arrived, please tell us within 30 days of dispatch. It doesn’t happen often, but if a parcel is lost in the post we’ll send it again.
  • International orders may be charged import duties or taxes by the destination country. These are paid by you. If you refuse to pay them, or refuse a delivery, we can’t refund the delivery charge, and the courier may charge extra for returning the parcel.

Delivery times are in our shipping policy.

5. Problems, returns and refunds

Your first order of each product is covered by our 60-day money-back guarantee, and you also have a 14-day right to cancel for unopened, sealed items. If anything arrives damaged, faulty or wrong, email us within 30 days of delivery with your order number and a photo of what you received, and we’ll put it right. The full terms are in our refund policy.

6. Subscriptions

A subscription renews automatically at the interval you choose, and you’re charged for each delivery before it’s sent. There’s no minimum term. You can pause, skip, change or cancel any time in Manage Subscription, or by emailing us before your next renewal date. Cancelling stops future deliveries; it doesn’t refund orders already dispatched.

7. Offers and discount codes

  • One discount code can be used per order.
  • Unless an offer says otherwise, offers can’t be combined with each other, with discount codes or with subscription pricing.
  • Free gifts are while stocks last. If a gift is unavailable, we may replace it with one of a similar value.
  • Referral discounts can’t be used on your own orders or at your own address, and we may cancel them if we suspect misuse.
  • Offers are subject to availability and may end at any time.

8. Text message marketing

If you sign up for text messages, our mobile terms of service apply. You can opt out at any time by replying STOP.

9. Your statutory rights

Nothing in these terms affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

10. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.