Refund policy

At a glance

  • 60-day money-back guarantee on your first order of each product. Email us within 60 days of delivery, send the bottles back (even if they’re empty) and we’ll refund you.
  • Changed your mind? Unopened, sealed items can be returned within 14 days of delivery.
  • Damaged, faulty or wrong item? Tell us within 30 days and we’ll put it right.
  • Start any return by emailing info@nfsupplements.co.uk with your order number. Please don’t send anything back until you’ve heard from us.

1. Our 60-day money-back guarantee

If you’re not happy with one of our products, you can get your money back within 60 days of the date your order was delivered.

How to claim

  1. Email info@nfsupplements.co.uk within 60 days of delivery with your order number, and let us know how you’ve got on. We’re here to help, and if there’s something we can do first, such as answering a question about how you’re taking it, we will.
  2. If you’d still like a refund, we’ll send you the returns address and a returns reference.
  3. Send the bottles back, whether they’re opened, unopened or empty, with your returns reference inside. Return postage is paid by you. We recommend a tracked service, as we can’t refund a parcel that doesn’t reach us.
  4. Once your return has arrived and been checked, we’ll refund you within 14 days.

What the guarantee covers

  • The first order of each product you buy from us. On a subscription, that’s your first delivery.
  • Multi-month bundles, as long as all the bottles in the bundle come back.
  • One guarantee claim per customer per product.
  • Orders placed directly with us on nfsupplements.co.uk.

What it doesn’t cover

  • Repeat orders and subscription renewals. The guarantee is there for trying a product for the first time.
  • Purchases from Amazon, other retailers or marketplaces. Please contact the seller you bought from.
  • Free gifts, delivery charges and return postage. We refund the price you paid for the product, after any discount.
  • Claims made after the 60 days, returns sent without a returns reference, and bottles that aren’t sent back.

We may decline claims where there’s a pattern of repeated or misused claims.

2. Changed your mind: 14-day cancellation

You can cancel your order within 14 days of delivery for any reason, as long as the item is unopened and its seal is unbroken. For health and hygiene reasons, opened supplements can’t be returned under this right, but they may still be covered by our 60-day guarantee.

Email us within the 14 days, then send the items back within 14 days of telling us. Return postage is paid by you unless the item is faulty or wrong. We’ll refund the item price and the standard delivery charge within 14 days of receiving the return.

3. Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo if you can. We’ll replace it or refund you, and cover any return postage. If the outer packaging was damaged in transit, please keep it and mention it when you contact us.

4. Subscriptions

You can pause, skip or cancel your subscription any time in Manage Subscription, or by emailing us. Cancelling stops future deliveries; it doesn’t refund orders already dispatched. The 60-day guarantee applies to your first subscription delivery of each product.

5. How refunds are paid

Refunds go back to the original payment method, and we’ll confirm by email once yours is processed. It can take a few working days to show, depending on your bank.

6. Your statutory rights

Our 60-day guarantee is in addition to your legal rights, not instead of them. Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

7. Contact

HD Supplements Ltd, trading as Natural Foundation Supplements
1 Chancerygate Business Centre, Langford Lane, Kidlington OX5 1FQ, United Kingdom
info@nfsupplements.co.uk