[ Contact us ]
Talk to the people who make it. We’re based in Oxfordshire.
Email us and a real person will reply. For subscriptions, orders and lab reports, the quickest answers are further down this page.
[ Email us ]
info@nfsupplements.co.ukIf it’s about an order, include your order number and we’ll get straight to it.
Email us[ Subscriptions ]
Manage your subscriptionPause, skip, swap or cancel any time.[ Address ]
HD Supplements LtdTrading as Natural Foundation Supplements1 Chancerygate Business Centre, Langford Lane
Kidlington OX5 1FQ, United Kingdom
[ Quick help ]
The fastest answers. No waiting for a reply.
[ Subscriptions ]
Manage your subscription.
Log in with the email you ordered with to pause, skip, swap, change your delivery date, update your card or address, or cancel.
Log in →[ Lab reports ]
Check your batch.
Scan the QR code on your bottle, or type the batch number from the lid into our testing database to see its lab reports.
See the reports →[ Orders ]
Where’s my order?
Your dispatch email has a tracking link. If the delivery window has passed, email us your order number and we’ll look into it.
Delivery details ↓[ Returns ]
Returns and refunds.
60-day money-back guarantee on your first order of each product. Email us first and we’ll help. Full refund policy here.
Read the policy →[ Straight answers ]
Common questions. Answered straight.
Testing and quality
Are your products third-party tested?
Yes. Every batch is tested by an independent ISO/IEC 17025-accredited lab, and every report is published. Find your batch at testing.nfsupplements.co.uk, or see how we test every batch.
Where are your products made?
In our own GMP-certified facility in Kidlington, Oxfordshire, using globally sourced ingredients. There's no contract manufacturer involved.
Are your supplements vegan?
Most of our range is in plant-based capsules and suitable for vegans. Each product page lists its dietary information and allergens, or email us if you're unsure.
I have a question about a specific product.
Each product page has its own questions and answers, including how to take it and who shouldn't: Nattokinase, Magnesium Glycinate, Vitamin D3 & K2, Cholesterol Support and Milk Thistle. If you take any medication or have a medical condition, speak to your GP or pharmacist before starting a new supplement.
Subscriptions
How do I log in to manage my subscription?
Go to Manage Subscription (also in the menu at the top of the site) and log in with the email address you ordered with. You can see upcoming orders, swap products, change quantities and update your address or payment method.
I can't log in. What should I do?
On the login page, choose "Get a login link" and we'll email you a secure one-time link. If that doesn't work, email info@nfsupplements.co.uk and we'll sort it out.
Can I pause my subscription instead of cancelling?
Yes. Log in to Manage Subscription and choose Pause. You can restart it whenever you like, and your subscription discount still applies.
How do I cancel my subscription?
Log in to Manage Subscription and choose Cancel, or email us and we'll do it for you. There's no minimum term and no cancellation fee. Any order that's already been dispatched will still arrive.
Can I change my delivery date, frequency or product?
Yes. In your subscription you can move or skip your next delivery, change how often it arrives, and in most cases swap to a different product or strength. If an option isn't available for your plan, email us and we'll change it for you.
How do I update my card or delivery address?
Log in to Manage Subscription and update them in your account. Make sure you save the change before your next order is processed.
Delivery, payment and returns
How quickly is my order dispatched?
Orders placed before our daily cut-off are dispatched the same day. Orders after the cut-off go out the next working day.
How long does delivery take?
UK delivery usually takes 1 to 3 working days after dispatch. International delivery usually takes 5 to 13 working days, depending on where you are and the option you choose at checkout.
Do you ship internationally?
Yes, we ship worldwide. Delivery costs and estimated times are shown at checkout for your address.
Will I get a tracking number?
Yes. When your order is dispatched we'll email you a tracking link.
My order hasn't arrived. What should I do?
Check the tracking link in your dispatch email first. If the delivery window has passed, email info@nfsupplements.co.uk with your order number and we'll look into it straight away.
Which payment methods do you accept?
Visa, Mastercard, American Express, Maestro, Diners Club, Discover, UnionPay, Apple Pay, Google Pay and Shop Pay.
What's your returns policy?
Your first order of each product comes with our 60-day money-back guarantee. Email us at info@nfsupplements.co.uk within 60 days of delivery with your order number and we'll help. If you'd still like a refund, we'll send you the returns details and you send the bottles back, even if they're empty. Unopened, sealed items can also be returned within 14 days, and anything damaged, faulty or wrong, we'll put right. The terms are in our full refund policy.